Refund and Returns Policy

Refund and Cancellation Policy

Last updated : 15 October 2026

1. No-Refund Policy

Due to the digital nature of the ResonateSkills curriculum and the automated provisioning of our platform, all sales are final. Once a transaction is completed and secure portal access is granted, we offer no refunds, cancellations, or chargebacks under any circumstances. Please review the course curriculum and program eligibility requirements carefully prior to enrollment. Once payment is completed, no refunds will be issued under any circumstances except as outlined below.

1.1 Company-Initiated Cancellations

Resonate reserves the right to cancel, postpone, or reschedule any cohort due to unforeseen circumstances or insufficient enrollment. If Resonate entirely cancels a course, enrolled learners will be offered the choice between a free transfer to the next available cohort or a full refund issued within 14 days of the cancellation notice.

1.2 Emergency Exceptions

For serious emergencies (e.g., severe illness, documented family crisis, natural disasters), fees may be refunded or transferred to a future course, subject to seat availability.

Refund Cutoff: To be eligible for a 100% emergency refund, requests with accompanying valid reasoning must be submitted in writing no later than 48 hoursprior to the scheduled start date of the cohort.

Mid-Cohort Transfers:If a verified emergency occurs afterthe 48-hour cutoff or after the cohort has commenced, monetary refunds will not be issued. However, the learner may be granted a one-time cohort transfer to the next available batch subject to availability.

Evaluation and Discretion: If the reason is verified as genuine and meets the timeframe requirements, Resonate will refund 100% of the amount paid. The Resonate management team holds the final discretion on the evaluation of genuine emergencies and all subsequent refund decisions.

2. Cancellation Procedure and Final Discretion

All cancellation or refund requests must be submitted in writing to our official support email. The Resonate management team holds the final discretion on all refund decisions and emergency exception approvals.

3. Contact

For questions regarding these Terms, reach us at: support@resonateskills.com

For any questions regarding this policy, reach us at: +91-9872428894

4. Refund Processing Time

Once a refund is approved:

Processing may take up to 5–7business days from the date of approval.